Guest

25 Premier Fun Facts

This year we celebrate our 25th Anniversary, and we thought it a fun idea to share 25 lesser-known facts about our family-owned and managed hotel group!

 

 

 

  1. The Group’s founder, Samuel Nassimov, began his career as a hat maker.
  2. The Group started off with a humble 40 bedrooms and now boasts 1 729.
  3. Employment opportunities have been provided for 1 500 passionate staff.
  4. There are three staff members who have been part of the company since its inception.
  5. Mpongo Private Game Reserve is home to a pair of rescue lions, Simba and Ozzy, who love meeting new visitors.
  6. Premier Hotel Knysna – The Moorings has been home to two Eagle Owls for many years, and welcomed an owlet in 2015.
  7. Premier Hotel Sani Pass uses fresh milk which is collected daily from a local dairy farmer.
  8. Premier Hotel The Winkler is a landmark in the Lowveld thanks to its spire.
  9. Premier Hotel The Richards has hosted interesting guests such as Barak Obama’s grandmother, Prime Circle and the French Air Force.
  10. The Splendid Inn Bayshore uses up to 1 440kg of potatoes per year.
  11. The East London International Convention Centre (ELICC) is the first beachfront International Convention Centre in Southern Africa.
  12. The combined average age of the staff at the Premier Hotel Pinetown is 38.38years
  13. Premier Hotel Himeville Arms opened its doors in 1904 giving it at least 112 years in the hotel business and making it the oldest hotel in the Premier Group.
  14. Premier Hotel Cape Town’s Shuttle drives 30,713 km a year. This is the same as driving 9,307 times to the V&A Waterfront from the hotel; 30 times to East London or 22 times to Johannesburg.
  15. If you lay all the mattresses of Premier Hotels & Resorts on the road, you’d be able to walk on them from Cape Town to East London, East London to Durban, Durban to Mpumalanga and Mpumalanga to Johannesburg, without touching the ground once: they stretch over 2700 km.
  16. Premier Hotels & Resorts is rebranding in 2016.
  17. Premier Hotels & Resorts has adopted a number of green initiatives, in order to do its part in preserving our environment, even appointing green teams that are supervised by a ‘green committee’ which facilitates ongoing green training.
  18. The conference facilities offered across the Premier Hotels & Resorts group add up to 13,167 square meters, equivalent to approximately 19 standard tennis courts.
  19. All of the Premier properties are set within beautiful surroundings and located close to popular local attractions. This is because they aim to ensure that guests have a well-appointed base from which to explore the area’s offerings.
  20. The Group have a myriad of properties that appeal to the needs and lifestyles of different visitors. They therefore ensure to communicate their messages through social media platforms such as Facebook, Twitter and LinkedIn as well as traditional media channels like newspapers and magazines, using imagery and tones tailored to the target audience.
  21. Premier Hotels & Resorts have catered to the impulsive decisions of the millennial traveller by setting up a Premier Hotels & Resorts Kiosk at the International Arrivals Hall at OR. Tambo International Airport. This facility allows customers to book accommodation and a complimentary shuttle service which will take them to the hotel within minutes.
  22. The Premier Hotels & Resorts Royalty Club is being relaunched to ensure that customers enjoy genuine rewards for their continued loyalty and support of their various hotel and resort properties.
  23. The Academic College of South Africa is managed by Premier Hotels & Resorts. The college was established to address the dire training need within the Hospitality Industry in order to provide a competent and skilled workforce.
  24. If you book at any of the properties during the month of October you will receive up to 50% discount on your stay over December and January.
  25. For the past 25 years, Premier Hotels & Resorts has been contributing to our heritage through the creation of accommodation options that not only enable local and international tourists to explore South Africa’s natural, cultural and historical offerings, but add to the economy.

We look forward to the next 25 years and fun facts that we can share with you!

For more information on all of the hotels above, visit Our Hotels page.

Recent News

Premier Hotels & Resorts to open in Umhlanga soon

Premier Hotels & Resorts to open in Umhlanga soon

Premier are nearly there with the very exciting R380 million development of 2 brand new hotels on the same precinct, perfectly situated in Umhlanga on the Ridge and close to Gateway shopping Centre, private hospital and various business parks.

Premier prepares for summer season with celebrations with newly refurbished properties

Premier prepares for summer season with celebrations with newly refurbished properties

Premier Hotels & Resorts – one of South Africa’s fastest growing, independently owned hospitality brands – is leading the charge towards summer 2020 in the SA hospitality industry.

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Experience an explosion of visual sensations on our Premier Hotels & Resorts Instagram page. Follow us and share your Premier Experiences by using #staypremier

Dear Valued Guests, loyal Premier Rewards Members and Staff

For many of you the current situation globally around the Coronavirus (COVID-19) pandemic, as defined by the World Health Organization, is of grave concern and worrying.

Our thoughts and well wishes go out to all the people and their families who have been affected by this virus and we salute and support all the doctors, healthcare professionals, and volunteers, as well as governments who are working tirelessly to defeat this virus.

We acknowledge and support South Africa’s stance as outlined by President Ramaphosa on 15 March 2020, and we are closely monitoring the Department of Health’s communication channels, and the World Health Organization’s statements. Premier Hotels and Resorts is deeply committed to adhering strictly to South African and global health guidelines expected from us as a corporate citizen. Our guests’ and staff health, safety and well-being will always remain our primary concern during stays at our wonderful properties.

OUR COMMITMENT TO CLEANLINESS AND HYGIENE:

Premier takes standards for hygiene and cleanliness very seriously and we are implementing these additional steps to ensure the safety of our guests and staff.

  1. Hand Hygiene:Our teams are constantly reminded that cleanliness starts with proper and frequent handwashing.
  2. Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel staff are also completing enhanced COVID-19 awareness training.
  3. Real-Time Information:Corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.
  4. Cleaning Products and Protocols:Our hotels follow strict cleaning protocols and effective cleaning products which safeguard our hotels, including guest rooms, public spaces and conference rooms, our back-of-house areas, such as storage and locker rooms, laundry rooms, and staff offices against viruses. We are increasing the frequency of cleaning high-touch items and areas including all counters, the front desk, elevators and elevator buttons, door handles, public bathrooms, and room-access key cards.

Please contact info@premierhotels.co.za or the General Manager of the respective Premier Hotel or Resort you’re staying in or working for, on any specific enquiry you may have.

Your health and safety is of paramount importance to us, always.

On behalf of The Premier Group
You’re Welcome and we are here for you!

Premier Hotels and Resorts Cancellation Policy

Premier will be updating our cancellation policy regularly to reflect reality and breaking news around travel restrictions and new developments related to the COVID-19 virus – and to provide our valued guests with peace-of-mind and flexibility. Your ongoing support is important to us.

Premier Cancellation Terms & Conditions (during the current Coronavirus restrictions)

FIT Cancellation Policy (as per STO contract)

  • As per Premier current STO T’s and C’s, our trade partners already have the option to cancel up to 72 hours of arrival without cancellation penalties.
  • Any cancellations received within 72 hours of arrival will be charged one night’s accommodation at the reserved room rate, unless guests are prohibited from travel to South Africa from countries identified by the South African Government, currently defined as Italy, Iran, South Korea, Spain, Germany, US, UK, and China – or international airline carrier restrictions.
  • Please note that any changes to existing reservations will be subject to availability and any rate difference (if applicable).
  • Guests who booked at a Premier Hotel or Resort via online travel agents, or any other third-party travel professional, are requested to contact their agent for further information on their respective policies.

Group & Series Cancellation Policy (as per STO contract)

  • Please refer to current STO T&Cs should a group cancel.
  • However, under current circumstances:
    • Within 14 days of arrival, a 100% cancellation penalty will apply unless guests are prohibited from travel to South Africa from countries identified by the South African Government, currently defined as Italy, Iraq, South Korea, Spain, Germany, US, UK, and China – or international airline carrier restrictions.
    • Premier Hotels and Resorts have, for the interim period, agreed to waive cancellation penalties for 15-45 days should the guests rebook within a 12-month period, on the new rate validity which has been distributed until 2021.
    • We will apply this clause until end-May 2020 whereby we may have a better understanding of the situation.
  • Please ensure these details are communicated to reservations at Premier hotels at your earliest convenience to ensure they are tracked correctly.
  • We would also like to propose that, in this time of uncertainty, guest rooming lists are sent to us at your earliest convenience and that any unused rooms are released immediately to avoid attracting unnecessary penalties.
  • In all cases, we will review extraordinary circumstances on an ad-hoc basis, at each hotel, and review with you.

MICE Groups Cancellation Policy (as per your G&C contract)

  • With regards to conference/MICE group cancellations, Premier will not charge cancellation fees if you have not paid a deposit.
  • In addition, Premier is introducing special deals on conferencing over the next few months. This is in response to Government legislated maximum group sizes of 100 people at a “gathering” or conference.
  • Should a confirmed group conference booking wish to cancel under the current circumstances, be it from an affected area or not, Premier Hotels will agree (until further notice) to hold any deposit / monies paid (if applicable) and honour the booking for future travel within a 12-month period from the original date of arrival. Each case will be reviewed for fairness.
  • Should the booking move from an off-peak to peak period (winter to year-end summer), the rate proposal may need to be reviewed and re-negotiated.

For more information on the Coronavirus in SA – please visit sacoronavirus.co.za

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