Dear Loyal Premier Guest and Travel Partner
In light of the national lockdown declared by President Ramaphosa, Premier Hotels & Resorts would like to keep all our partners and loyal guests informed regarding the next few weeks.
Below are measures we are putting in place as we navigate these uncertain times
Premier Hotels & Resorts temporary closures
By Thursday, 26 March 2020, Premier Hotels & Resorts properties will be temporarily closed to meet the lockdown requirements as laid down by the President:
We are planning to re-open on the 17th of April 2020, subject to Government regulations.
For your convenience the following emergency contact details apply:
Premier Central Reservations and Enquiries
Our Central Reservations Department will remain open during this lockdown period in order to service enquiries, future reservations or general information needed for any hotel or for Premier Management’s attention. Please note that you can use email@example.com or 086 111 5555 to reach us. The Central Reservations operating hours during Lockdown will be 08h00 to 17h00 (closed on weekends and Public Holidays).
Premier Sales and Communications
During April 2020, with the Lockdown period and Public Holidays in place, and whilst Central Reservations Department is operational from 08h00 – 17h00 the following Premier Staff will also be available to address any queries, for your convenience:
Robyn - 072 633 7668 or firstname.lastname@example.org
Ruth - 083 384 2501 or email@example.com
Francois – 083 415 5393 or Taryn – 076 485 1741
Neilen - 082 587 0706 or firstname.lastname@example.org or Ally - 0849622923/ 0736667160 (WhatsApp only)
The majority of our Sales Team will be working from home or on leave and you are welcome to contact them. All emails will be monitored.
Should there be any urgent marketing or media queries during this period, please contact Mark on
082 527 7777 or email@example.com who will address any matters.
Thank you for your continued support during 2020 and may your company and family remain safe, secure and in good health over this difficult period.
Premier Hotels & Resorts
From a humble 40 bedrooms, the group’s portfolio has grown to encompass a number of hotels & resorts throughout South Africa and has gained 25 years of experience developing and managing hotels, conference centres and restaurants. Offering almost 2000 bedrooms and employment opportunities to over 1500 passionate members of staff, Premier Hotels & Resorts has a proven, longstanding reputation for delivering superior results.
View our product portfolio here
Premier are nearly there with the very exciting R380 million development of 2 brand new hotels on the same precinct, perfectly situated in Umhlanga on the Ridge and close to Gateway shopping Centre, private hospital and various business parks.
Premier Hotels & Resorts – one of South Africa’s fastest growing, independently owned hospitality brands – is leading the charge towards summer 2020 in the SA hospitality industry.
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Dear Valued Guests, loyal Premier Rewards Members and Staff
For many of you the current situation globally around the Coronavirus (COVID-19) pandemic, as defined by the World Health Organization, is of grave concern and worrying.
Our thoughts and well wishes go out to all the people and their families who have been affected by this virus and we salute and support all the doctors, healthcare professionals, and volunteers, as well as governments who are working tirelessly to defeat this virus.
We acknowledge and support South Africa’s stance as outlined by President Ramaphosa on 15 March 2020, and we are closely monitoring the Department of Health’s communication channels, and the World Health Organization’s statements. Premier Hotels and Resorts is deeply committed to adhering strictly to South African and global health guidelines expected from us as a corporate citizen. Our guests’ and staff health, safety and well-being will always remain our primary concern during stays at our wonderful properties.
OUR COMMITMENT TO CLEANLINESS AND HYGIENE:
Premier takes standards for hygiene and cleanliness very seriously and we are implementing these additional steps to ensure the safety of our guests and staff.
Please contact firstname.lastname@example.org or the General Manager of the respective Premier Hotel or Resort you’re staying in or working for, on any specific enquiry you may have.
Your health and safety is of paramount importance to us, always.
On behalf of The Premier Group
You’re Welcome and we are here for you!
Premier will be updating our cancellation policy regularly to reflect reality and breaking news around travel restrictions and new developments related to the COVID-19 virus – and to provide our valued guests with peace-of-mind and flexibility. Your ongoing support is important to us.
Premier Cancellation Terms & Conditions (during the current Coronavirus restrictions)
FIT Cancellation Policy (as per STO contract)
Group & Series Cancellation Policy (as per STO contract)
MICE Groups Cancellation Policy (as per your G&C contract)
For more information on the Coronavirus in SA – please visit sacoronavirus.co.za