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Premier Hotels & Resorts

PREMIER HOTELS AND RESORTS CANCELLATION POLICY

Premier will be updating our cancellation policy regularly to reflect reality and breaking news around travel restrictions and new developments related to the COVID-19 virus – and to provide our Valued Guests with peace-of-mind and flexibility. Your ongoing support is important to us.

Premier Cancellation Terms & Conditions (from 01 June 2021)

Independent Traveller Cancellation Policy

  • Guests who have booked non-refundable, pre-paid promotional offers on the Premier website or via the call centre will have an opportunity to re-book their accommodation by 31 July 2021. Alternatively, should availability allow, you may elect to move your booking to any other Premier Hotel or Resort, and this will be at no additional charge.
  • Guests who booked at a Premier Hotel or Resort via online travel agents, or any other third- party travel professional, are requested to contact their agent for further information on their respective policies. Premier Hotels and Resorts will not be held liable for online travel agent cancellations.

International Groups and Series Cancellation Policy

  • As per our Standard Cancellation Policies, and in the event of a total cancellation/and or postponement of the booking, the following cancellation/postponement fees will apply from 01 June 2021:
  • All changes to the original booking must be received in writing via email to the respective hotel booked at.
  • 45 Days and more prior to the arrival date, the agent has the right to cancel, postpone or reduce the value of the booking without penalty:
  • Between 44 and 30 days prior to the arrival date, the agent will be charged 50% of the portion of the cancelled booking value should the booking either be cancelled or reduced;
  • Between 29 and 15 days prior to the arrival date, the agent will be charged 75% of the portion of the cancelled booking value should the booking either be cancelled or reduced;
  • Between 14 and 0 days prior to the arrival date, the agent will be charged 100% of the portion of the cancelled booking value should the booking either be cancelled or reduced;
  • Premier Hotels and Resorts will waive cancellation penalties, for cancellations 0-44 days out, and should the guests rebook within a 12-month period. This will be booked at the contracted rate validity distributed already for 2020/2021.
  • No shows will be charged for in full
  • We would also like to request that guest rooming lists are sent to us at your earliest convenience and that any unused rooms are released immediately to avoid attracting unnecessary penalties.
  • In all cases, we will review extraordinary circumstances on an ad-hoc basis, at each hotel.
  • Enquiries should be addressed directly to the General Manager of the respective hotel.

MICE Groups Policy

  • As per our standard Cancellation Policies, the following cancellation policy shall apply based on timeframes below:
  • 121 days or more prior to the event – 10% of the value of the latest signed Contract will be payable to the hotel.
  • 90 to 120 days prior to the event – 25% of the value of the latest signed Contract will be payable to the hotel.
  • 89 days prior to the event – 50% of the value of the latest signed Contract will be payable to the hotel.
  • 30 to 59 days prior to the event – 75% of the value of the latest signed Contract will be payable to the hotel.
  • Less than 30 days prior to the event – 100% of the value of the latest signed Contract will be payable to the hotel.
  • Deposits will be forfeited should these cancellation timeframes not be followed.
  • Should a confirmed group conference booking wish to cancel under the current COVID-19 circumstances, Premier Hotels will agree (until further notice) to hold any deposit / monies paid (if applicable) and honour the booking for future travel or event up to 30 June 2021. Each case will be reviewed on merit and for fairness.

Other important Information:

  • In selected cases some exclusions may apply. In the case with certain Premier hotel or resort properties, peak period cancellations will be strictly enforced.
  • Please check with the individual hotel or resort when cancelling your reservation if further, applicable terms or exceptions apply and when booking or changing reservations.
  • Individual reservation refunds of any kind may be delayed due to the COVID restrictions and availability of personnel over this period.

    Thank you and stay safe Premier Hotels and Resorts

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About

From a humble 40 bedrooms, the group’s portfolio has grown to encompass a number of hotels & resorts throughout South Africa and has gained 30 years of experience developing and managing hotels, conference centres and restaurants. Offering +2000 bedrooms and employment opportunities to over 1500 passionate members of staff, Premier Hotels & Resorts has a proven, longstanding reputation for delivering superior results.

Meet our Management Team

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