Nothing beats a family holiday where kids are entertained and parents can breathe a sigh of relief, knowing that their kids are in good hands, having loads of fun and perhaps even learning a thing or two. Premier Hotels & Resorts is proud to introduce the new Premier Kids’ Club for young guests up to the age of 12, staying over at our selection of Premier Resorts.
The Premier Kids’ Club has been launched for the summer months and festive season at all Premier Resorts with goal of keeping kids stimulated and entertained throughout their stay. The Club’s programmes will be extended for school holidays and predetermined long weekends. All Resorts are well suited to accommodate fun-filled kids holiday activities with adequate indoor and outdoor play areas.
On arrival at a Premier Resort, kids are checked in at the Premier Kids’ Club welcome desk and receive a special goody bag with treats to enjoy. The kids club entertainment team and ambassadors are on hand to facilitate daily events and activities, ensuring Premier’s young guests are well taken care of at all times. This in turn gives parents a well-deserved break to enjoy some ‘me-time’.
Standard activities are available at all resorts and may include kiddies’ talent shows, kids’ Olympic games, treasure hunts, pool games, marshmallow toasting – the list is endless with amazing entertainment and fun.
Premier Kids’ Club members at Premier Resort Sani Pass are known as ‘Berg’ Buddies, whilst the tough youngsters at Premier Resort Mpongo, just outside of East London, are the ‘Bush’ Buddies. Premier Resort The Moorings in Knysna as well as Premier Resort Cutty Sark, being close to the sea, have little ‘Beach’ Buddies in their club.
Over and above the standard offering of activities, each property hosts specific events best suited to the resort. ‘Berg’ Buddies at Premier Resort Sani Pass in the Southern Drakensberg get to experience trail walks and hikes, putt-putt, fly fishing, horse and pony rides and exciting adventure walks to the waterfall on the property.
‘Bush’ Buddies at Premier Resort Mpongo Private Game Reserve focus on activities inspired by the Reserve’s conservation goals. Wildlife, survival bush tactics, basic scout training and game drives allow kids to get up close to giraffe, elephant, lion and buffalo – the young ‘Bush’ Buddies get to experience and learn all about nature and the environment.
Premier Resort The Moorings in Knysna is perfectly positioned on the lagoon for young ‘Beach’ Buddies to learn about marine life, boating, fishing, conservation and the secrets of the Knysna forests. Activities include water sports, tubing and rowing on the lagoon. The Moorings play area themed Titanic 2 has a swing boat and pony rockers, whilst the forest garden includes a swing set, tables and park benches.
Premier Resort Cutty Sark in Scottburgh is the perfect base for young ‘Beach’ Buddies to learn about marine life. Situated right on the Scottburgh beachfront, Premier Resort Cutty Sark also offers a swimming pool, swings and trampolines for young ones to enjoy during their stay at Cutty Sark.
“Parents are welcoming the fact that holidays, even shorter breaks, are about adventures. Instead of being cooped up inside, kids should be on a road to discovery,” says Richard Bray, Premier Resorts’ Operations Manager. Our Premier Resort family friendly holiday destinations in the Southern Drakensberg, East London, Knysna and Scottburgh offer attractive options for family outings.
‘Beach’ Buddies learn about marine life, boating, fishing and conservation. Activities include water sports, volleyball and other seaside games.
Bush Buddies get ready to learn about wildlife, survival bush tactics, basic scout training and get up close to giraffe, elephant, lion and buffalo…
Adventures await our Berg Buddies with trail walks, hikes, putt-putt, fly fishing, horse rides and waterfall bound adventures…
‘Beach’ Buddies learn about marine life, boating, fishing and conservation. Activities include water sports, tubing and rowing on the lagoon…
Dear Loyal Guests and Premier Rewards Customers
Never before in the hospitality industry, have we been faced with a more challenging time especially with regard to the health and safety of our Guests and Associates (our Staff) alike. South Africa is one of the global leaders in adopting strict lockdown protocols to ensure the safety of all its citizens – and infection rates have been largely controlled, saving countless lives.
Since 26th March when President Ramaphosa announced the lockdown, Premier hotels have been closed, only opening on selected occasions to look after healthcare workers, training departments and other essential workers.
The cleanliness and sanitisation of all areas within our properties have taken on a new meaning and will remain with us for an extended period. During this time of uncertainty and lockdown we at Premier Hotels have been fortunate enough to have associates willing to reside in all our properties to assist in the general maintenance and upkeep of the properties, which includes but is not limited to, ensuring that all rooms are aired, all public areas are kept clean and dust free, and gardens are maintained where possible.
Premier Hotels & Resorts has become known for its personalised service and home-away-from-home atmosphere as well as absolutely trusting and friendly Associates. We pride ourselves that, prior to lockdown, Premier implemented several more strenuous hygiene and safety practices. These improved hygiene and safety practices have been even further boosted during lock down to ensure that the essential worker staying with us and/or any of our properties being utilised as an isolation and/or training facility, have followed the strictest hygiene and safety practices.
Premier Hotels & Resorts is fully registered with the Ministry of Tourism and the Companies and Intellectual Property Commission, to provide essential services staff accommodation at 12 properties countrywide.
1. Premier Hotel Quatermain
2. Premier Hotel Mapungubwe
3. Premier Hotel The Winkler
4. Premier Splendid Inn Bloemfontein
5. Premier Hotel Pretoria
6. Premier Hotel Midrand
7. Premier Hotel Cape Town
8. Premier Hotel EL ICC
9. Premier Splendid Inn Pinetown
10. Premier Hotel The Richards
11. Premier Hotel O.R. Tambo
12. Premier Hotel Regent
Please contact us at email@example.com for more information on rates and availability.
Please be aware that our hotels can only accept bookings if, an Essential Services Certificate is produced and made available when bookings are made, and must be emailed to the hotel prior to arrival. At the time of check-in the group will be required to provide this evidence for verification purposes, and, to adhere to Premier COVID-19 check-in protocols.
As Premier Hotels and Resorts we would like to further ensure all our Guests that we take your, and our Associates, health and safety very seriously and as such, we have implemented a COVID 19 Protocol Policy throughout all our properties, which is outlined but not limited to the items below:
Education of Associates
Ongoing training is being carried out with all our associates pertaining to the origin of the COVID-19 virus, what it is, how it is transmitted, methods to help prevent the spread thereof in the operational sectors of our hotels, both front and back of house. Printed signage has been placed throughout the hotel, both front and back of house to remind us all, both Guests and Associates, of the new Health and Safety Best Practices.
Screening of Guests
For your convenience, a Guest screening station will be set up in the hotel and conference reception/lobby areas where all Guests will be required to be screened on arrival. All Guests will be required to complete documentation for tracing purposes and thereafter have their temperatures measured. Should the Guests temperature be below 37,5%, they will sanitise their hands and proceed to the reception desk for check-in. All Guests who measure a higher temperature will not be allowed to check in and they will be referred to the closest medical centre.
As per the requirement, only alcohol-based sanitiser will to be used and there are strategically placed sanitising stations throughout the hotel in high traffic areas. All Guests checking in will, on arrival, receive a 50ml hand sanitiser to use during their stay. We encourage regular sanitising of hands in order to prevent the spread of the virus.
All associates are provided with the necessary PPE, including but, not limited to masks, gloves, aprons and shoe covers depending on the area in which they work. All guests will be required to wear masks on arrival and during their stay in public areas.
Public Areas and Surfaces
All public areas, including but not limited to restrooms, breakfast rooms, restaurants, bar counters, boardroom tables, elevator buttons, speed point machines, table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces, are wiped down on a regular basis throughout the day, with a disinfectant cleaner that kills most viruses.
Social Distancing and Demarcation
It is important that both Guests and Associates partake in a reasonable social distancing practice. All our restaurants will offer social distance seating with demarcation, with controlled entrance to all restaurants and scheduled seating for all meals.
All bars will offer social distancing as laid out by the Disaster Management Act 2002, once re-introduced. All reception areas will be carefully demarcated with social distance markers and conference facilities will offer social distance seating. All elevators and hotel transport will operate with only the required number of Guests allowed per trip, while all public areas including the gym and other hotel facilities will be used under strictly controlled conditions (level 1). We must all remember to be weary of, and avoid, persons that show symptoms of coughing and sneezing. Guests showing these symptoms or any respiratory signs must be reported diplomatically to the General Manager.
Food & Beverage Standards
Premier Hotels & Resorts pride itself on excellent offerings and standards within our food and beverage outlets. All meal standards have been reviewed in order to ensure correct protocol is being followed.
All breakfasts, lunches and dinners will be served, either a la carte or Table d’Hote style, especially during the current period while on high alert.
Buffet style service (when implemented and offered) will be a ‘served by staff’ style, in accordance with hygiene standards for Guests during this period. Disposable cutlery, crockery and cups will be used wherever possible to reduce the risk of contamination, while menus will be cleaned or provided in a disposable form.
Conference tea/coffee stations will introduce individual or served snacks. Sweets for conference tables will be individually wrapped per delegate.
Reliable Information Sources
All reception areas and rooms will display the medical emergency numbers including the NICD hotline
@ 082 000 9999 as well as the hotel’s emergency number.
Premier will be updating our cancellation policy regularly to reflect reality and breaking news around travel restrictions and new developments related to the COVID-19 virus – and to provide our valued guests with peace-of-mind and flexibility. Your ongoing support is important to us.
Premier Cancellation Terms & Conditions (during the current Coronavirus restrictions)
FIT Cancellation Policy (as per STO contract)
Group & Series Cancellation Policy (as per STO contract)
MICE Groups Cancellation Policy (as per your G&C contract)
For more information on the Coronavirus in SA – please visit sacoronavirus.co.za