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Premier prepares for summer season with celebrations with newly refurbished properties

Premier Hotels & Resorts – one of South Africa’s fastest growing, independently owned hospitality brands – is leading the charge towards summer 2020 in the SA hospitality industry.

The company recently acquired the Faircity Hotel Group, which consists of three and four-star conference hotels, as well as serviced apartments in Johannesburg and Pretoria, and is looking forward to reaping the benefits of their acquisition and upgrade programme conducted over the last 18 months.

We continue to improve our product and customer experience

Group Marketing, Sales and Revenue Director Mark Jakins comments “To be a leader in the hospitality industry requires continually improving your product and customer experience, and we have been hard at work ensuring that all of our properties and teams are ready for the summer months ahead-ensuring that this forthcoming season will be one of our busiest to date – notwithstanding the tough economy.”

Already completed refurbishments across its portfolio over the last 18 months, have been hotel and facility improvements at Premier Resort The Moorings, Premier Resort Sani Pass, and Premier Resort Mpongo Private Game Reserve, all of which offer idyllic escapes for couples and families for the coming summer holidays.

Located in South Africa’s favourite beach town

Located in Knysna, one of SA’s favourite beach towns, Premier Resort The Moorings’ upgrade includes the addition of 45 new bedrooms, an Italian bistro, a rim-flow swimming pool with stunning views of Thesen Island and the Knysna Heads, and a multipurpose entertainment area with a private
whiskey and wine cellar for tastings and functions, a spa, gym and an outdoor Jacuzzi.

The popular Premier Resort Sani Pass in the Southern Drakensberg also underwent an upgrade and remodelling programme involving room upgrades, the introduction of a new multipurpose entertainment area, heated indoor swimming pool with new changing rooms, an outdoor pool and a much-improved kids club area, complete with a mini soccer field.

These, coupled with the easy road, spectacular Drakensberg setting, and Premier Kids Club offers over the December holidays, make this a must-visit experience for the family. Home to an array of wildlife, including elephant, white lion and giraffe, Premier Resort Mpongo Private Game Reserve’s enhancements outside East London, include newly refurbished rooms and two more luxury lodges.

Incredible views of the coastline

Staying in East London, one of the most convenient beachside holiday destinations in the country, the Premier Hotel EL ICC and Premier Hotel Regent both offer incredible views of the coastline and the port harbour. Both of these properties are incorporated within the Marine Park Complex on the East London Esplanade and its magnificent beaches, making the Premier Hotel EL ICC, as well as the adjacent Premier Hotel Regent, extremely desirable beachfront hotels for families looking for convenient and cost-effective summer holiday options.

Premier Hotel Cape Town is sure to wow in Sea Point in the holiday period, with its new cocktail deck with fantastic sea views; while Premier Hotel The Richards and Premier Splendid Inn Bayshore offer KZN North Coast visitors a wonderful breakaway over the festive season period. Moving inland, for those visiting family and friends and steering clear of SA’s coastal chaos, Premier’s next phase of developments include the brand new 3-star Premier Splendid Inn hotel in Bloemfontein that opened in October 2019 and encompasses 88 bedrooms, a restaurant, rooftop function area, lounge, and beautifully decorated business and conference facilities.

New Weekend Getaway packages

Premier Hotels have fantastic properties in Johannesburg and Pretoria, for inland visitors too. Premier Hotels and Resorts have also introduced new Weekend Getaway packages as well as Festive Season summer offers to ensure all holiday needs are met.

For more information and detail to choose your favourite destination and hotel, please visit Premier or Faircity bookings on Premier Central Reservations: 086 111 5555 or info@premierhotels.co.za, or Faircity Central reservations +27 (0)10 001 9495 or reservations@faircity.co.za

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Premier Hotels & Resorts to open in Umhlanga soon

Premier Hotels & Resorts to open in Umhlanga soon

Premier are nearly there with the very exciting R380 million development of 2 brand new hotels on the same precinct, perfectly situated in Umhlanga on the Ridge and close to Gateway shopping Centre, private hospital and various business parks.

Premier prepares for summer season with celebrations with newly refurbished properties

Premier prepares for summer season with celebrations with newly refurbished properties

Premier Hotels & Resorts – one of South Africa’s fastest growing, independently owned hospitality brands – is leading the charge towards summer 2020 in the SA hospitality industry.

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Dear Valued Guests, loyal Premier Rewards Members and Staff

For many of you the current situation globally around the Coronavirus (COVID-19) pandemic, as defined by the World Health Organization, is of grave concern and worrying.

Our thoughts and well wishes go out to all the people and their families who have been affected by this virus and we salute and support all the doctors, healthcare professionals, and volunteers, as well as governments who are working tirelessly to defeat this virus.

We acknowledge and support South Africa’s stance as outlined by President Ramaphosa on 15 March 2020, and we are closely monitoring the Department of Health’s communication channels, and the World Health Organization’s statements. Premier Hotels and Resorts is deeply committed to adhering strictly to South African and global health guidelines expected from us as a corporate citizen. Our guests’ and staff health, safety and well-being will always remain our primary concern during stays at our wonderful properties.

OUR COMMITMENT TO CLEANLINESS AND HYGIENE:

Premier takes standards for hygiene and cleanliness very seriously and we are implementing these additional steps to ensure the safety of our guests and staff.

  1. Hand Hygiene:Our teams are constantly reminded that cleanliness starts with proper and frequent handwashing.
  2. Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel staff are also completing enhanced COVID-19 awareness training.
  3. Real-Time Information:Corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.
  4. Cleaning Products and Protocols:Our hotels follow strict cleaning protocols and effective cleaning products which safeguard our hotels, including guest rooms, public spaces and conference rooms, our back-of-house areas, such as storage and locker rooms, laundry rooms, and staff offices against viruses. We are increasing the frequency of cleaning high-touch items and areas including all counters, the front desk, elevators and elevator buttons, door handles, public bathrooms, and room-access key cards.

Please contact info@premierhotels.co.za or the General Manager of the respective Premier Hotel or Resort you’re staying in or working for, on any specific enquiry you may have.

Your health and safety is of paramount importance to us, always.

On behalf of The Premier Group
You’re Welcome and we are here for you!

Premier Hotels and Resorts Cancellation Policy

Premier will be updating our cancellation policy regularly to reflect reality and breaking news around travel restrictions and new developments related to the COVID-19 virus – and to provide our valued guests with peace-of-mind and flexibility. Your ongoing support is important to us.

Premier Cancellation Terms & Conditions (during the current Coronavirus restrictions)

FIT Cancellation Policy (as per STO contract)

  • As per Premier current STO T’s and C’s, our trade partners already have the option to cancel up to 72 hours of arrival without cancellation penalties.
  • Any cancellations received within 72 hours of arrival will be charged one night’s accommodation at the reserved room rate, unless guests are prohibited from travel to South Africa from countries identified by the South African Government, currently defined as Italy, Iran, South Korea, Spain, Germany, US, UK, and China – or international airline carrier restrictions.
  • Please note that any changes to existing reservations will be subject to availability and any rate difference (if applicable).
  • Guests who booked at a Premier Hotel or Resort via online travel agents, or any other third-party travel professional, are requested to contact their agent for further information on their respective policies.

Group & Series Cancellation Policy (as per STO contract)

  • Please refer to current STO T&Cs should a group cancel.
  • However, under current circumstances:
    • Within 14 days of arrival, a 100% cancellation penalty will apply unless guests are prohibited from travel to South Africa from countries identified by the South African Government, currently defined as Italy, Iraq, South Korea, Spain, Germany, US, UK, and China – or international airline carrier restrictions.
    • Premier Hotels and Resorts have, for the interim period, agreed to waive cancellation penalties for 15-45 days should the guests rebook within a 12-month period, on the new rate validity which has been distributed until 2021.
    • We will apply this clause until end-May 2020 whereby we may have a better understanding of the situation.
  • Please ensure these details are communicated to reservations at Premier hotels at your earliest convenience to ensure they are tracked correctly.
  • We would also like to propose that, in this time of uncertainty, guest rooming lists are sent to us at your earliest convenience and that any unused rooms are released immediately to avoid attracting unnecessary penalties.
  • In all cases, we will review extraordinary circumstances on an ad-hoc basis, at each hotel, and review with you.

MICE Groups Cancellation Policy (as per your G&C contract)

  • With regards to conference/MICE group cancellations, Premier will not charge cancellation fees if you have not paid a deposit.
  • In addition, Premier is introducing special deals on conferencing over the next few months. This is in response to Government legislated maximum group sizes of 100 people at a “gathering” or conference.
  • Should a confirmed group conference booking wish to cancel under the current circumstances, be it from an affected area or not, Premier Hotels will agree (until further notice) to hold any deposit / monies paid (if applicable) and honour the booking for future travel within a 12-month period from the original date of arrival. Each case will be reviewed for fairness.
  • Should the booking move from an off-peak to peak period (winter to year-end summer), the rate proposal may need to be reviewed and re-negotiated.

For more information on the Coronavirus in SA – please visit sacoronavirus.co.za

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