Guest

Terms and Conditions

Royalty Rewards Programme: Terms & Conditions

  • Premier Hotels & Resorts (“THE COMPANY”) reserves the right to amend or discontinue this programme, or parts thereof, on reasonable notice.
  • The Company reserves the right to reverse any transaction that is subsequently found to be not in accordance with Premier Hotels & Resorts’ stated terms and conditions (as amended from time to time). Premier Hotels & Resorts also reserves the right to call for copies of hotel accounts as evidence of amounts paid and Royalty Rands credited, either before or after the Royalty Rands are credited or redemptions made, and these may be subject to audit.
  • The Company is not liable for any omissions, acts, or defaults made by any of the Programme Partners.
  • The Company cannot be held responsible for correspondence sent to you, which is lost or delayed in the mail.
  • By making use of Royalty Rewards, guests acknowledge that they are aware of the conditions of use. To ensure you receive your membership benefits and rewards, please quote your Royalty Rewards membership number when making your bookings and upon check-in at any Premier Hotel or Resort.
  • Benefits are applicable/ granted once you are in receipt of a valid Royalty Rewards membership number.
  • All bookings are subject to existing terms and conditions.
  • Unless otherwise stated, all bookings and benefits are subject to availability.
  • The Company reserves the right to verify the member’s identity to ensure the member receives all applicable benefits and rewards.
  • The Company reserves the right to request positive identification of the member.
  • Cardholders must report lost, stolen, or damaged cards to the Royalty Rewards administrator on 043 705 5041 or at royalty@premierhotels.co.za . A fee of 100 Royalty Rands will be charged for replacement cards.
  • Royalty Rewards is valid only at Premier Hotels & Resorts.
  • Royalty Rewards benefits are applicable only when the member personally occupies the room.
  • All customer related queries should be directed to the Royalty Administrator on 043 705 5041 or at royalty.admin@premierhotels.co.za.
  • Benefits listed herein are only applicable to individual Frequent Guest members.
  • No benefits may be redeemed for value or otherwise exchanged.
  • Royalty Rewards Rands are not transferable and may be used only for the benefit of the card holder. Misuse of your membership can result in its cancellation, forfeiture of accumulated Royalty Rands, and any other action considered appropriate by Premier Hotels & Resorts’ sole discretion.
  • Status upgrades to Platinum status are based on Royalty Rands accumulated in any 12 month period.
  • Redemption bookings must be made via the Premier Hotels & Resorts Website (premierhotels.co.za/royalty/) or Central Reservations Contact Centre on 086 111 5555.
  • No travel agent commission is payable on any Royalty Rewards redemption booking.
  • Rates quoted are in South African Rands (ZAR) and are available for South African Residents only.
  • Royalty Rands not used within 2 years (24 months) of accrual will expire and be removed from your account.