Guest

Terms and Conditions

ROYALTY REWARDS PROGRAM: TERMS & CONDITIONS

  • Premier Hotels & Resorts (“THE COMPANY”) reserves the right to amend or discontinue this programme, or parts thereof, on reasonable notice.
  • The Company reserves the right to reverse any transaction that is subsequently found to be not in accordance with Premier Hotels & Resorts’ stated terms and conditions (as amended from time to time). Premier Hotels & Resorts also reserves the right to call for copies of hotel accounts as evidence of amounts paid and Royalty Rands credited, either before or after the Royalty Rands are credited or redemptions made, and these may be subject to audit.
  • The Company is not liable for any omissions, acts, or defaults made by any of the Programme Partners.
  • The Company cannot be held responsible for correspondence sent to you, which is lost or delayed in the mail.
  • By making use of Royalty Rewards, guests acknowledge that they are aware of the conditions of use. To ensure you receive your membership benefits and rewards, please quote your Royalty Rewards membership number when making your bookings and upon check-in at any Premier Hotel or Resort. We would advise to confirm with the Front Desk Agent that your membership number is attached to the guest profile on checkout.
  • Benefits are applicable/ granted once you are in receipt of a valid Royalty Rewards membership number from the verified sign-up date.
  • All bookings are subject to existing terms and conditions.
  • Unless otherwise stated, all bookings and benefits are subject to availability.
  • The Company reserves the right to verify the member’s identity to ensure the member receives all applicable benefits and rewards.
  • The Company reserves the right to request positive identification of the member. ID must provided on Check- in.
  • Your card delivery (Through South African Postal Service) may take any where up to 12-16 weeks. During that period please provide your membership number Verbally or via your Royalty Rewards welcome email to earn benefits during your stay.
  • Cardholders must report lost, stolen, or damaged cards to the Royalty Rewards administrator on 021 003 4868 or at royalty@premierhotels.co.za . A fee of R100 will be charged for replacement cards. Proof of Payment must be sent to royalty@premierhotels.co.za. Please allow 4-8 weeks to receive the new card.
  • Royalty Rewards is valid only at Premier Hotels & Resorts. It is the member’s responsibility to provide their working, current and active ROYALTY membership number when making RESERVATION & when the guest is checking in & out.
  • Royalty Rewards benefits are applicable only when the member personally occupies the room (1 room per Royalty Rewards member). A second room may be permitted for Immediate FamilyChildren & Elderly Parents.
  • All customer related queries should be directed to the Royalty Administrator on 021 003 4868 or at royalty@premierhotels.co.za.
  • Benefits listed herein are only applicable to individual Frequent Guest members.
  • No benefits may be redeemed for value or otherwise exchanged.
  • Royalty Rewards Rands are not transferable and may be used only for the benefit of the card holder. Misuse of your membership can result in its cancellation, forfeiture of accumulated Royalty Rands, and any other action considered appropriate by Premier Hotels & Resorts’ sole discretion. 
  • Royalty Rands can only be redeemed against a full night’s stay at a Premier Hotel or Resort. 1 point is equal to R1. Redemption bookings must be made via the Premier Hotels & Resorts Royalty Office (021 003 4868 royalty@premierhotels.co.za)
  • guest redemption consent form must be signed and returned to the Royalty Office before Redemption Reservations can be made. REDEMPTION stays must be applied and consent form signed at least 24-48 hours prior to your reservation. (No same day redemptions.)
  • No travel agent commission is payable on any Royalty Rewards redemption booking. Please provide your Royalty Rewards membership number to your Travel Agent and instruct them to use it with your Royalty Rewards number when making your reservation
  • Rates quoted are in South African Rands (ZAR) and are available for South African Residents only.
  • Royalty Rands not used within 2 years (24 months) of accrual will expire and be removed from your account. 
  • Please contact the Royalty Office for further explanation 021 003 4868 royalty@premierhotels.co.za

Statement from Premier Hotels and Resorts: Coronavirus [Click here]

Dear Valued Guests, loyal Premier Rewards Members and Staff

For many of you the current situation globally around the Coronavirus (COVID-19) pandemic, as defined by the World Health Organization, is of grave concern and worrying.

Our thoughts and well wishes go out to all the people and their families who have been affected by this virus and we salute and support all the doctors, healthcare professionals, and volunteers, as well as governments who are working tirelessly to defeat this virus.

We acknowledge and support South Africa’s stance as outlined by President Ramaphosa on 15 March 2020, and we are closely monitoring the Department of Health’s communication channels, and the World Health Organization’s statements. Premier Hotels and Resorts is deeply committed to adhering strictly to South African and global health guidelines expected from us as a corporate citizen. Our guests’ and staff health, safety and well-being will always remain our primary concern during stays at our wonderful properties.

OUR COMMITMENT TO CLEANLINESS AND HYGIENE:

Premier takes standards for hygiene and cleanliness very seriously and we are implementing these additional steps to ensure the safety of our guests and staff.

  1. Hand Hygiene:Our teams are constantly reminded that cleanliness starts with proper and frequent handwashing.
  2. Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel staff are also completing enhanced COVID-19 awareness training.
  3. Real-Time Information:Corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.
  4. Cleaning Products and Protocols:Our hotels follow strict cleaning protocols and effective cleaning products which safeguard our hotels, including guest rooms, public spaces and conference rooms, our back-of-house areas, such as storage and locker rooms, laundry rooms, and staff offices against viruses. We are increasing the frequency of cleaning high-touch items and areas including all counters, the front desk, elevators and elevator buttons, door handles, public bathrooms, and room-access key cards.

Please contact info@premierhotels.co.za or the General Manager of the respective Premier Hotel or Resort you’re staying in or working for, on any specific enquiry you may have.

Your health and safety is of paramount importance to us, always.

On behalf of The Premier Group
You’re Welcome and we are here for you!

Premier Hotels and Resorts Cancellation Policy

Premier will be updating our cancellation policy regularly to reflect reality and breaking news around travel restrictions and new developments related to the COVID-19 virus – and to provide our valued guests with peace-of-mind and flexibility. Your ongoing support is important to us.

Premier Cancellation Terms & Conditions (during the current Coronavirus restrictions)

FIT Cancellation Policy (as per STO contract)

Group & Series Cancellation Policy (as per STO contract)

MICE Groups Cancellation Policy (as per your G&C contract)

For more information on the Coronavirus in SA – please visit sacoronavirus.co.za

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